Privacy Policy

Overview

This policy explains how we handle personal information when you use ZoneIQ — SEZ Knowledge Assistant (the “Service”). We aim to collect only what we need to run and improve the product.

What we collect

Depending on how you use ZoneIQ, we may collect:

• Account data — such as name, email, and authentication details you provide or that come from sign-in providers (for example, when you use email/password or third-party login).
• Usage data — such as pages viewed, feature usage, and technical information (browser type, approximate location derived from IP, device identifiers) to secure and improve the Service.
• Content you submit — such as questions and prompts you enter into the assistant, which we process to generate responses.

How we use information

We use personal information to:

• Provide, maintain, and secure the Service;
• Authenticate you and manage your account;
• Improve models and features (we may use de-identified or aggregated data where possible);
• Communicate about the Service, security, and policy updates;
• Comply with law and respond to lawful requests.

Cookies and similar technologies

We use cookies and similar technologies for session management, preferences, analytics, and security. You can control cookies through your browser settings; disabling some cookies may limit functionality.

Sharing

We may share information with service providers who help us host, analyze, or secure the Service (for example, cloud hosting or analytics), bound by contracts that require appropriate protection. We may disclose information if required by law or to protect rights and safety. We do not sell your personal information.

Retention

We keep information only as long as needed for the purposes above, unless a longer period is required by law. You may request deletion of your account subject to legal or operational exceptions (such as billing records).

Security

We use administrative, technical, and organizational measures to protect data. No online service is perfectly secure; use strong passwords and protect your devices.

Your choices

Depending on where you live, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Contact us to exercise these rights and we will respond within a reasonable time.

Children

The Service is not directed at children under 16. If you believe we have collected a child’s information, contact us and we will delete it.

Changes

We may update this policy from time to time. We will post the new version here and update the “Last updated” date. Continued use after changes means you accept the revised policy.

Contact

Privacy questions: hello@zoneiq.com.

See also our Terms of Service.